outlined emergency alert buttonGET INFORMATION AND RESOURCES ABOUT COVID-19

Access City Services During COVID-19 Restrictions

To prevent the spread of COVID-19, most City business is now being conducted by email, website, phone, or mail, rather than in person. Read on to find out how to get the City services you need in the safest way possible.


Emergency: 911
Non-emergency number: (707) 778-4373
Voicemail directory: 707-778-4372

  • Life and health safety response will be prioritized
  • Lobby closed to public, except in emergency situations
  • Face-to-face contact will be limited to emergency situations
  • Crimes against people will be priority
  • Use phone/online reporting tools when possible


Emergency: 911
Non-emergency Dispatch Center: 707-568-5992
Fire Administration: 707-778-4390

  • Life and health safety response will be prioritized
  • Fire Stations closed to public
  • Limited administrative response during normal operating hours 8am-5pm

Fire Prevention

Email: [email protected]
Tel: 707-778-4389

  • General Inquiries by phone or email
  • Accepting applications by appointment
  • Conduct mandatory inspections
  • Respond to health and safety concerns
  • Construction inspections
  • New Business License Inspections
  • Annual Inspections of open businesses


General Inquiries

Planning staff are working remotely and available to answer general planning and zoning questions via email and telephone.  We will make every attempt to respond to all inquiries within 24 hours.  Please contact Eric Roberts at [email protected] or 707-778-4470.

New Entitlement Applications

Entitlement applications are being accepted electronically.  Please contact Heather Hines, Planning Manager at [email protected] for instructions on submitting electronic plans.

Existing Entitlement Applications

The City of Petaluma will continue processing existing Planning Entitlement Applications .  If you have an existing application in process, please contact your project planner, or Heather Hines, Planning Manager at [email protected] for questions or status updates.


New Permits

The Building Division will accept new building permit applications online through DropBox or via email (for smaller projects) and will initiate internal review.  For questions about digital submittals please contact the Deanna Jensen or Jennifer Williams at [email protected] or 707-778-4557.

Safety protocols shall be implemented on site for all construction.  These protocols shall be submitted in writing to the Building Division and shall be posted on site.


Exterior inspections for projects that are considered essential construction will be conducted by appointment.  Safety protocols to limit exposure to COVID-19 during inspections will be strictly enforced, including:

  • The inspector shall maintain a single point of contact for the duration of the inspection
  • The contractor must have the inspection area cleared of workers and implement social distancing protocols that maintain a minimum 6-foot distance between all participants.
  • The inspection will be rescheduled if anyone at the site is sick or appears to show signs of being sick upon the inspector’s arrival.
  • All interior inspections will be conducted via video to ensure the safety of the inspector.
  • Safety protocols shall be followed when performing all inspection types. Inspections will be canceled if the contractor is not performing the safety protocols.

To schedule an inspection please contact [email protected] or 707-778-4479 by 4:00 p.m. the day before the requested inspection.

Utility Billing

Email: [email protected]
Tel: 707-778-4350

  • Accept utility payments online or by phone.

City Manager

Email: [email protected]
Tel: 707-778-4345

  • Oversee all essential city services
  • Respond to inquiries
  • Public information

Human Resources / Risk Management

Email: [email protected]
Tel: 707-778-4534

  • Responding to inquiries
  • Respond to claims (Risk Management)
  • Recruiting

City Attorney

Email: [email protected]
Tel: 707-778-4362

Parks & Recreation

Email: [email protected]
Tel: 707-778-4380

  • All indoor Recreation facilities remain closed. This includes the Petaluma Community Center, Petaluma Senior Center, Kenilworth Teen Center, and the Petaluma Historical Library and Museum.
  • Recreation programming being offered is currently limited to outdoor activities only, with Social Distancing Protocols, Facial Covering Requirements, and Hygiene Guidelines in place. View current programming here.
  • City parks are open, but users mustabide by physical distancing guidelines and carry a facial covering with them at all times.

Public Works & Utilities

Report and track non-emergency issues within the City of Petaluma city limits, 24 hours a day, 7 days a week
EngagePetaluma Web Page
Engage Petaluma Mobile App

Public Works Issues
[email protected]
Tel: 707-778-4303

  • Report a pothole or debris or garbage in the road
  • Sidewalk hazard
  • Overgrown vegetation
  • Report a streetlight outage, traffic signal malfunctioning

Water Department

Tel:  707-778-4546

  • Report a water leak
  • Sewer problems/overflow
  • Clogged storm drain

Encroachment Permits

Email: [email protected]
Tel: 707-778-4303 ext 6 or 707-529-1633

    • General inquiries by phone or e-mail
    • May accept applications by appointment
    • Processing applications that have already been accepted


Email: [email protected]
Tel: 707-778-4460

  • Transit routes operating on regular schedules
  • Paratransit operating
  • Transit customer support available by phone or email
  • See transit website for additional information.

Economic Development & Open Government

Email: [email protected]
Tel: 707-778-4484

City Clerk

Email: [email protected]
Tel: 707-778-4360

  • Respond to inquiries and public records requests
  • If you would like to serve the City with a subpoena, summons, or complaint, please email the City Clerk’s Office at [email protected] to coordinate service of process.


Email: [email protected]
Tel: 707-778-4352

  • Accept business license applications online
  • Accept utility payments online or by phone
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