City Services Available

List of City Services Available
March 17 - TBD Date


Emergency: 911
Non-emergency number: (707) 778-4373
Voicemail directory: 707-778-4372

  • Life and health safety response will be prioritized
  • Lobby closed to public, except in emergency situations
  • Face-to-face contact will be limited to emergency situations
  • Crimes against people will be priority
  • Use phone/online reporting tools when possible


Emergency: 911
Non-emergency Dispatch Center: 707-568-5992
Fire Administration: 707-778-4390

  • Life and health safety response will be prioritized
  • Fire Stations closed to public
  • Limited administrative response during normal operating hours 8am-5pm

Fire Prevention

Email: firemarshal@cityofpetaluma.org
Tel: 707-778-4389

  • General Inquiries by phone or email
  • May accept applications by appointment
  • Processing applications that have already been accepted
  • Conduct mandatory inspections
  • Respond to health and safety concerns
  • Construction inspections


General Inquiries

Planning staff are working remotely and available to answer general planning and zoning questions via email and telephone.  We will make every attempt to respond to all inquiries within 24 hours.  Please contact Eric Roberts at petalumaplanning@cityofpetaluma.org or 707-778-4470.

New Entitlement Applications

The Planning Division will accept new planning entitlement applications for those projects that are consistent with Sonoma County SIP Order, including:

  • Housing projects that include at least 10% deed restricted affordable units
  • New shelters and temporary housing, but not including hotels or motels
  • Projects related to the maintenance, operation, or repair of essential infrastructure
  • Project related to healthcare operations, provided that the project is directly related to the COVID-19 response
  • Use Permits or Home Occupation Permits related to new or existing businesses that provide essential services
  • Tree permits related to tree maintenance or removal when it is demonstrated by a certified arborist that there is an immediate threat to health or life-safety

Entitlement applications are being accepted electronically.  Please contact Heather Hines, Planning Manager at hhines@cityofpetaluma.org for instructions on submitting electronic plans.

Existing Entitlement Applications

The City of Petaluma will continue processing existing Planning Entitlement Applications that were submitted prior to the current Shelter-In-Place Order.  If you have an existing application in process, please contact your project planner, or Heather Hines, Planning Manager at hhines@cityofpetaluma.org for questions or status updates.


Existing Permits

All construction projects under existing permits shall halt construction unless consistent with the definition of Essential Construction as outlined in Order No. c19-05.  Each construction site shall be adequately secured to ensure safety and to implement stormwater management measures as part of closing operations.

If you have questions about whether your project is considered essential construction, please contact Doug Hughes, Chief Building Official at dhughes@cityofpetaluma.org.

Safety protocols shall be implemented on all site for all essential construction to continue.  These protocols shall be submitted in writing to the Building Division and shall be posted on site.

New Permits

The Building Division will accept new building permit applications online through DropBox or via email (for smaller projects) and will initiate internal review.  For questions about digital submittals please contact the Deanna Jensen or Jennifer Williams at cdd@cityofpetaluma.org or 707-778-4557.

No new building permits will be issued unless the project falls into the definition of essential construction as outlined in Sonoma County Order No. c19¬-05, and including but not specifically limited to the following:

  • Construction or repair necessary to ensure that residences and buildings containing Essential Businesses are safe, sanitary, or habitable to the extent such construction or repair cannot reasonably be delayed;
  • Affordable housing that is or will be income restricted, including multi-unit or mixed use development containing at least 10% incoming-restricted units;
  • Maintenance, operation, or repair of essential infrastructure
  • Healthcare operations provided that such construction is directly related to the COVID-19 response
  • Construction of public works projects if specifically designated as an Essential Governmental Function by the lead governmental agency
  • Immediate health or life safety such as water heater replacements, sewer line repair and/or replacement, or failed electrical service replacement

Safety protocols shall be implemented on site for all essential construction.  These protocols shall be submitted in writing to the Building Division and shall be posted on site.


Exterior inspections for projects that are considered essential construction will be conducted by appointment.  Safety protocols to limit exposure to COVID-19 during inspections will be strictly enforced, including:

  • The inspector shall maintain a single point of contact for the duration of the inspection
  • The contractor must have the inspection area cleared of workers and implement social distancing protocols that maintain a minimum 6-foot distance between all participants.
  • The inspection will be rescheduled if anyone at the site is sick or appears to show signs of being sick upon the inspector’s arrival.
  • All interior inspections will be conducted via video to ensure the safety of the inspector.
  • Safety protocols shall be followed when performing all inspection types. Inspections will be canceled if the contractor is not performing the safety protocols.

To schedule an inspection please contact cdd@cityofpetaluma.org or 707-778-4479 by 4:00 p.m. the day before the requested inspection.

Utility Billing

Email: utilitybilling@cityofpetaluma.org
Tel: 707-778-4350

  • Accept utility payments online only

City Manager

Email: citymgr@cityofpetaluma.org
Tel: 707-778-4345

  • Oversee all essential city services
  • Respond to inquiries
  • Public information

Human Resources / Risk Management

Email: humanresources@cityofpetaluma.org
Tel: 707-778-4534

  • Responding to inquiries
  • Respond to claims (Risk Management)

City Attorney

Email: cityattorney@cityofpetaluma.org
Tel: 707-778-4362

Parks & Recreation

Email: parksnrec@cityofpetaluma.org
Tel: 707-778-4380

  • All Parks and Recreation indoor facilities are currently closed. This includes the Petaluma Community Center, Petaluma Senior Center, Kenilworth Teen Center, Petaluma Swim Center, Cavanagh Pool, and Petaluma Historical Museum.
  • City of Petaluma Parks have reopened, but certain park amenities remain closed. This includes public restrooms, playgrounds, dog parks, skate parks, picnic areas, drinking fountains, barbecue areas, and athletic fields.
  • Sports courts are open, but in a limited capacity and not for organized use.
  • All organized and permitted programs/activities have been canceled or postponed, including facility/park/field rentals. Permits for future rentals are not being issued at this time.

Questions or concerns can be sent to Parks and Recreation staff by using the contact information listed above. Thank you and stay safe.

Public Works & Utilities

Email: publicworks@cityofpetaluma.org
Tel: 707-778-4303

  •  Report a pothole or debris or garbage in the road
  • Sidewalk hazard
  • Overgrown vegetation
  • Report a streetlight outage, traffic signal malfunctioning

Water Department

Tel:  707-778-4546

  • Report a water leak
  • Sewer problems/overflow
  • Clogged storm drain

Download our citizen request app: EngagEPetaluma

Citizen and businesses can report and track non-emergency issues within the City of Petaluma city limits, 24 hours a day, 7 days a week

Encroachment Permits

Email: encroachmentpermits@cityofpetaluma.org
Tel: 707-778-4303 ext 6 or 707-529-1633

    • General inquiries by phone or e-mail
    • May accept applications by appointment
    • Processing applications that have already been accepted


Email: transit@cityofpetaluma.org
Tel: 707-778-4460

  • Transit routes operating on regular schedules
  • Paratransit operating
  • Transit customer support available by phone or email
  • See transit website for additional information.

Economic Development & Open Government

Email: Econdev@cityofpetaluma.org
Tel: 707-778-4484

  • Providing support to impacted businesses
  • Responding to inquiries

City Clerk

Email: cityclerk@cityofpetaluma.org
Tel: 707-778-4360

  • Respond to inquiries and public records requests
  • If you would like to serve the City with a subpoena, summons, or complaint, please email the City Clerk’s Office at CityClerk@cityofpetaluma.org to coordinate service of process.


Email: financeemail@cityofpetaluma.org
Tel: 707-778-4352

  • Accept business license applications online
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