MANDATORY WATER CONSERVATION.  LEARN MORE.

CITY HALL SERVICES

STARTING JUNE 28, 2021.
OPEN TUESDAY AND THURSDAY 10:00AM TO 2:00PM. IF OFFICES ARE CLOSED, THE DEPARTMENT CAN BE REACHED VIA THE INFORMATION PROVIDED BELOW:

When visiting City Hall, please be sure to take the following precautions:

City Services Icons Tri-Version

Building Department

Building Permits, Inspections, Code Compliance
[email protected]

New Permits

The Building Division will accept new building permit applications online through DropBox or via email (for smaller projects) and will initiate internal review.  For questions about digital submittals please contact the Deanna Jensen or Jennifer Williams at [email protected] or 707-778-4557.

Safety protocols shall be implemented on site for all construction.  These protocols shall be submitted in writing to the Building Division and shall be posted on site.

Inspections

Exterior inspections for projects that are considered essential construction will be conducted by appointment.  Safety protocols to limit exposure to COVID-19 during inspections will be strictly enforced, including:

  • The inspector shall maintain a single point of contact for the duration of the inspection
  • The contractor must have the inspection area cleared of workers and implement social distancing protocols that maintain a minimum 6-foot distance between all participants.
  • The inspection will be rescheduled if anyone at the site is sick or appears to show signs of being sick upon the inspector’s arrival.
  • All interior inspections will be conducted via video to ensure the safety of the inspector.
  • Safety protocols shall be followed when performing all inspection types. Inspections will be canceled if the contractor is not performing the safety protocols.

To schedule an inspection please contact [email protected] or 707-778-4479 by 4:00 p.m. the day before the requested inspection.

Finance

Pay Water Bills, Business License, Fiscal Budget, Financial Management

Email: [email protected]
Tel: 707-778-4352

  • Accept business license applications online
  • Accept utility payments online or by phone

City Manager's Office

For information, please contact: 707.778.4345 or email [email protected]

Mayor and Councilmembers, City Management

  • Oversee all essential city services
  • Respond to inquiries
  • Public information

To reach the Mayor or City Council, please CLICK HERE.

Planning

Development Review, Historical and Environmental Review, General Plan
[email protected]

General Inquiries

Planning staff are working remotely and available to answer general planning and zoning questions via email and telephone.  We will make every attempt to respond to all inquiries within 24 hours.  Please contact Eric Roberts at [email protected] or 707-778-4470.

New Entitlement Applications

Entitlement applications are being accepted electronically.  Please contact Heather Hines, Planning Manager at [email protected] for instructions on submitting electronic plans.

Existing Entitlement Applications

The City of Petaluma will continue processing existing Planning Entitlement Applications .  If you have an existing application in process, please contact your project planner, or Heather Hines, Planning Manager at [email protected] for questions or status updates.

CURRENTLY PROVIDING SERVICES OVER THE PHONE OR BY APPOINTMENT

City Attorney

Legal Support

Email: [email protected]
Tel: 707-778-4362

City Clerk

Elections, Public Records Request, City Council Agenda, Public Comment

Email: [email protected]
Tel: 707-778-4360

  • Respond to inquiries and public records requests
  • If you would like to serve the City with a subpoena, summons, or complaint, please email the City Clerk’s Office at [email protected] to coordinate service of process.

City Engineer

Private Development, Traffic, Floodplain
707-778-4303, Option 5

Encroachment Permits

Work in the Public Right Of Way
707-778-4303, Option 6

Email: [email protected]

    • General inquiries by phone or e-mail
    • May accept applications by appointment
    • Processing applications that have already been accepted

Mail Room

707-778-4384

Public Works & Utilities

Report and track non-emergency issues within the City of Petaluma city limits, 24 hours a day, 7 days a week
EngagePetaluma Web Page

Public Works Issues
[email protected]
Tel: 707-778-4303

  • Report a pothole or debris or garbage in the road
  • Sidewalk hazard
  • Overgrown vegetation
  • Report a streetlight outage, traffic signal malfunctioning

Water Department

Tel:  707-778-4546

  • Report a water leak
  • Sewer problems/overflow
  • Clogged storm drain

Utility Billing

Email: [email protected]
Tel: 707-778-4350

  • Accept utility payments online or by phone.

Transit

Email: [email protected]
Tel: 707-778-4460

  • Transit routes operating on regular schedules
  • Paratransit operating
  • Transit customer support available by phone or email
  • See transit website for additional information.

Housing

Affordable Housing, First Time Homebuyer, Mobile Home Program, Landlord Help
707-778-4563

Human Resources

Employment Related Services
707-778-4534

Email: [email protected]

  • Responding to inquiries
  • Recruiting

Risk Management

Employee Safety and Wellness, Insurance, Risk Assessment, Contract Management
707-776-3780

Economic Development

Business Startup Info & Commercial Permit Help
707-778-4484 | [email protected]

Parks & Recreation

Email: [email protected]
Tel: 707-778-4380

  • The Parks and Recreation office (located inside the Petaluma Community Center) is currently open on Mondays and Wednesdays from 10:00am-2:00pm.
  • The Petaluma Senior Center is currently open on Tuesdays and Thursdays from 8:00am-12:00pm.
  • The Petaluma Historical Library and Museum is currently open on Fridays, Saturdays and Sundays from 10:00am-3:45pm.
  • View current recreation programming here.
  • City parks and sports fields are open. For reservation inquiries, contact Parks and Recreation staff.

Police

Emergency: 911
Non-emergency number: (707) 778-4373
Voicemail directory: 707-778-4372

Fire Prevention

Email: [email protected]
Tel: 707-778-4389

  • General Inquiries by phone or email
  • Accepting applications by appointment
  • Conduct mandatory inspections
  • Respond to health and safety concerns
  • Construction inspections
  • New Business License Inspections
  • Annual Inspections of open businesses

Fire

Emergency: 911
Non-emergency Dispatch Center: 707-568-5992
Fire Administration: 707-778-4390

  • Life and health safety response will be prioritized
  • Fire Stations closed to public
  • Limited administrative response during normal operating hours 8am-5pm
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