How To Get Planning Assistance

Video Appointments

You can now get face time with a planner from the comfort of your own home or office!  These video calls are up to 15 minutes in duration and allow the sharing of documents. 

Video appointments can be booked hereThe appointments use the Microsoft Teams app; if you do not want to download the app, you may join the call in your browser.  If the video call calendar doesn't work with your schedule, please email us to arrange a time to meet.  

Notice: Please log in 5 minutes prior to your appointment time to ensure you have time to resolve any technical difficulties. Appointments are booked consecutively, and there may be a short delay while we wrap up the previous meeting. Please have all necessary documents available on your virtual screen prior to joining the video call.  

Email Us

Generally speaking, an email to is the most efficient way to start your conversation with Planning staff. We will make every effort to respond to your inquiry within 24 hours.

Planning Counter

You can visit us in-person at the Planning Information Counter at 11 English Street, Monday through Thursday between 10AM and 3PM. Masks and social distancing are currently recommended when you visit our planning counter at Petaluma City Hall. If you need to meet with Planning at an alternative time, please set up a Video Appointment or email us. 

Phone Calls

You may also leave a voice message for the Planning Division at 707.778.4470. We will make every effort to respond to your inquiry within 24 hours. 

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We look forward to hearing from you!

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