Archives: FAQs

How do I check for water leaks or report a water leak?

To report a water leak: Report a water leak by calling the Public Works & Utilities Water Department at (707) 778-4546.  A City employee is available 24 hours a day 7 days a week to assist you. To check for a water leak: Read our Water Leaks Tip Sheet for info. Or get help from … Continued

How do I report water waste?

If you observe water waste, please either call our Water Conservation Hotline at (707) 778-4507, or use our online reporting form. 

Who is responsible for street trees?

The owner of the property fronting the tree is responsible for maintenance of trees in the planter strip between the sidewalk and the street. All vegetation in the public right of way must be property maintained by the property owner to allow safe and unobstructed passages of pedestrians and traffic. Vegetation clearance should be 8-foot … Continued

How do I report illegal dumping down a storm drain?

Contact the Ellis Creek Water Recycling Facility at (707) 776-3777 if you see or hear about anyone dumping anything into a storm drain. This might include include liquids left over from a restaurant or food/beverage manufacturing facility; dirty water from a construction site; holding tanks from campers or other recreation vehicles; motor oil; and household … Continued

How do I report an injured animal?

Call North Bay Animal Services at 707-762-6227. If their office is closed, a message on their answering machine will direct you to next steps.

How do I schedule a tour of the Ellis Creek Water Recycling Facility?

Operator-led tours of the Ellis Creek Water Recycling Facility are available Monday through Friday, by appointment. Call (707) 776-3777 to schedule. You can take a self-guided tour of the facility’s outdoor features, such as the reclamation ponds, along the four miles of walking trails adjacent to the facility.   

How do I get a dog license?

North Bay Animal Services handles licensing for the City of Petaluma. Go to the Petaluma dog license page on their website for more info.  

Does the city have an animal shelter?

The City contracts with North Bay Animal Services to run an animal shelter at 840 Hopper Street. Go to the North Bay Animal Services website for info about hours of operation, directions, and other info.

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