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What can I do about air in my water pipes?

Sometimes air enters the water pipes when the water service has been interrupted due to repairs. To release air from your water pipes: Run cold water for several minutes in order to release air and remove debris from the system Use bathtub faucets and hose bibs when possible for flushing your system, as they generally...

Why is my water brown?

Occasionally the tap water in your home may look brown. Discolored water is the result of the minerals and iron in the water main being stirred up from increased water pressure.  Discolored water is SAFE to drink and does not pose a health risk.  The main causes of brown/discolored water are: Work being done on...

Sewer Lateral Replacement Application

How do I replace the sewer lines on my property?

Replacing the sewer lateral line on your property benefits you and the City. It can significantly reduce your monthly sewer costs as well as reduce sewage back-ups on your property. Improving the way sewage is collected on your property helps the system as a whole, which is good for the City and its sewer customers....

Sewer Lateral Replacement Program Info Sheet

What type of water conservation rebates does the City offer?

The City’s Water Conservation Program provides rebates for installing high-efficiency toilets and clothes washers, as well as replacing your lawn with mulch. For more info, visit our Water Conservation page.  

How do I check for water leaks or report a water leak?

To report a water leak: Report a water leak by calling the Public Works & Utilities Water Department at (707) 778-4546.  A City employee is available 24 hours a day 7 days a week to assist you. To check for a water leak: Read our Water Leaks Tip Sheet for info. Or get help from...

How do I report water waste?

If you observe water waste, please either call our Water Conservation Hotline at (707) 778-4507, or use our online reporting form. 

How do I pay my water/sewer bill? 

Water/Sewer/Storm bills can be paid in person or by mail (Finance Department at City Hall, 11 English Street), or online at https://www.onlinebiller.com/petaluma. Payment drop-boxes are available at City Hall to submit payment when City Hall is closed.

How do I report abandoned furniture, shopping carts, or other items dumped on streets?

Contact the Public Works & Utilities Department at (707) 778-4303, email [email protected] or submit a report online or via the EngagePetaluma mobile app (download engagEPetaluma in Apple Store or Google).

How do I report a parks maintenance issue?

Contact the Public Works & Utilities Department at (707) 778-4303, email [email protected] or submit a report online. 

What is the street sweeping schedule?

The City of Petaluma partners with Recology for street sweeping, recycling, organics, and solid waste services. You can learn more about the street sweeping schedule at their website HERE or by calling (800) 243-0291. To learn more about the partnership between Petaluma and Recology, visit our Garbage & Recycling page.

How do I report a street-related problem?

Contact the Public Works & Utilities Department for street-related problems (see the list below). Call (707) 778-4303, send email to [email protected] or submit a service report to or through our citizen request site. Street-related problems include: Broken/burned out streetlight Broken traffic signal or crosswalk, Pothole Overgrown vegetation.  

How does the City decide which streets to re-pave?

The City's approach is to maintain and repair roads rather than re-pave them altogether. We prioritize to prevent streets in good to fair condition to poor or failed condition. This allows the City to make the best use of our paving funds. To report a street in failed condition or to report a pot-hole, contact...

How does the City fund street repair?

Street maintenance and improvement monies come into the City from a number of sources, each restricted for specific uses. Federal funds – allowed only for specific types of work on specific streets; Redevelopment funds – for reconstruction only on streets within the redevelopment are (PCDC) when determined by City Council to assist in removing blight;...

Who is responsible for street trees?

The owner of the property fronting the tree is responsible for maintenance of trees in the planter strip between the sidewalk and the street. All vegetation in the public right of way must be property maintained by the property owner to allow safe and unobstructed passages of pedestrians and traffic. Vegetation clearance should be 8-foot...

How do I report a damaged or hazardous sidewalk?

To report a damaged and/or hazardous sidewalk, call Public Works at (707) 778-4303; send email to [email protected]; or submit a report through our Citizen Request app, EngagEPetaluma.

Who is responsible for sidewalk repair/maintenance?

The owner of the property fronting the sidewalk is responsible for maintaining the sidewalk, curb, gutter and planting strip in a non-hazardous condition. Although the City of Petaluma has an easement to allow safe pedestrian access, it is not responsible for maintenance and repair. Property owners are potentially liable for personal injuries caused by their...

How do I report illegal dumping down a storm drain?

Contact the Ellis Creek Water Recycling Facility at (707) 776-3777 if you see or hear about anyone dumping anything into a storm drain. This might include include liquids left over from a restaurant or food/beverage manufacturing facility; dirty water from a construction site; holding tanks from campers or other recreation vehicles; motor oil; and household...

What is a storm drain and what can I put into it?

Storm drain systems help prevent flooding by diverting rainwater off the streets and other paved surfaces and into a natural body of water, such as a stream or ocean.   Storm drains are meant for rainwater only. Unlike the City sewer system, the storm drain system does not include a treatment or cleaning component.  Consequently,...

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