City Services
Department contact and service information is listed below. Please review each department's in-person service hours below. For your convenience, many of our services are available online and virtually (e.g. virtual appointments, etc).
Please visit cityofpetaluma.org/subscribe to sign up to receive updates from the City of Petaluma.
Building Department
Building Permits, Inspections, Code Compliance
[email protected]
Building Counter at 11 English St, West Wing
Walk-In Open Counter Hours: 10am - 3pm
Monday through Thursday ONLY
By Appointment:
Mornings: 9am - 10am
Afternoons: 3pm - 4pm
Monday through Thursday ONLY
New Permits
The Building Division will accept new building permit applications through our new online portal: cityofpetaluma.org/permits. For questions about digital submittals please contact the permit technicians at [email protected] or 707-778-4301.
Inspections
To schedule an inspection for Monday, you must call the Building Division BEFORE 2:00 p.m. on the previous Thursday.
To schedule an inspection for Tuesday, Wednesday, or Thursday, you must submit a request through one of the following options BEFORE 2:00 p.m. the day before you want the inspection.
- Phone: 707-778-4479
- Email: [email protected]
- Permits & Planning Hub
(Note: The first time you use our online system you will need to sign up as a Registered User to get access to online services such as applying for a permit or scheduling an inspection. There is no cost to register.)
Finance
Pay Water Bills, Business License, Fiscal Budget, Financial Management
Email: [email protected]
Tel: 707-778-4352
- The City Hall Finance Department cashiering window (located at 11 English St) is open Monday through Thursday, 9:00 am to 3:00 pm.
- Accept business license applications online
- Accept utility payments online or by phone
City Attorney
Legal Support
Appointments with the City Attorney legal staff can be made between 10 a.m. and 2 p.m., Monday through Thursday. Please schedule an appointment via the email or phone number below.
Email: [email protected]
Tel: 707-778-4362
City Clerk
Elections, Public Records Request, City Council Agenda, Public Comment
Email: [email protected]
Tel: 707-778-4360
- Respond to inquiries and public records requests
- If you would like to serve the City with a subpoena, summons, or complaint, please email the City Clerk’s Office at [email protected] to coordinate service of process.
City Engineer
Private Development, Traffic, Floodplain
707-778-4303, Option 5
Encroachment Permits
Work in the Public Right Of Way
707-778-4303, Option 6
Email: [email protected]
-
- General inquiries by phone or e-mail
- May accept applications by appointment
- Processing applications that have already been accepted
Public Works & Utilities
Report and track non-emergency issues within the City of Petaluma city limits, 24 hours a day, 7 days a week
EngagePetaluma Web Page
Public Works Issues
[email protected]
Tel: 707-778-4303
- Report a pothole or debris or garbage in the road
- Sidewalk hazard
- Overgrown vegetation
- Report a streetlight outage, traffic signal malfunctioning
Water Department
Tel: 707-778-4546.
- Report a water leak
- Sewer problems/overflow
- Clogged storm drains/culverts
- Other non-hazardous flooding
Other Issues
Power outages should be reported directly to PG&E at 1-800-743-5002.
Utility Billing
Email: [email protected]
Tel: 707-778-4350
- Accept utility payments online or by phone.
- The City Hall Finance Department cashiering window (located at 11 English St) is open Monday through Thursday, 10:00 am to 2:00 pm.
Transit
Email: [email protected]
Tel: 707-778-4460
- Transit routes operating on regular schedules
- Paratransit operating
- Transit customer support available by phone or email
- See transit website for additional information.
Planning
GENERAL INQUIRIES
Please visit our Planning Assistance webpage to learn more about connecting with Planning staff for answers to general planning and zoning questions. Generally speaking, an email to petalumaplanning@cityofpetaluma.org is the most efficient way to start your conversation with Planning staff. You can also book a virtual counter appointment with a planner here.
You can visit us in-person at the Planning Information Counter at 11 English Street, Monday through Thursday between 10am and 3pm. Limited service is available Monday through Thursday, 9am - 10am and 3pm -4pm.
You may also leave a voice message for the Planning Division at 707.778.4470. We will make every effort to respond to your inquiry within 24 hours between 7am and 5pm.
NEW PLANNING APPLICATIONS
EXISTING PLANNING APPLICATIONS
If you would like to check your Planning application status or contact your planner directly, please visit: cityofpetaluma.org/permits. For other questions about existing entitlement applications, please contact [email protected] or 707-778-4470.
Housing
Affordable Housing, First Time Homebuyer, Mobile Home Program, Landlord Help
707-778-4563
City Manager's Office
To contact the City Manager’s Office , please call: 707.778.4345 or email [email protected]
City Management
- Oversee all essential city services
- Respond to inquiries
- Public information
Mayor and Councilmembers
To contact the Mayor or City Council, please CLICK HERE.
Human Resources
Employment Related Services
707-778-4534
Email: [email protected]
- Responding to inquiries
- Recruiting
Risk Management
Employee Safety and Wellness, Insurance, Risk Assessment, Contract Management
707-776-3780
Economic Development
Business Startup Info & Commercial Permit Help
707-778-4484 | [email protected]
- Managing Free Range Temporary Outdoor Permit Program
- Providing support to impacted businesses
- Responding to inquiries
- Supporting all staff technology needs
- Supporting City-related virtual meetings
Parks & Recreation
- Our administrative offices are located at the Petaluma Community Center, 320 North McDowell Blvd., are open Monday-Thursday, 8:00am-5:00pm; Fridays By Appointment Only)
- Petaluma Senior Center, located at 211 Novak Dr.,is open Monday-Thursday, 8:00am - 2:00pm
- Petaluma Historical Library & Museum
- Kenilworth Teen Center (Programming and Rentals only, no office hours)
Staff can be reached Monday - Friday from 8:00am - 5:00pm at 707-778-4380 or [email protected]
Police
Emergency: 911
Non-emergency number: (707) 778-4373
Voicemail directory: 707-778-4372
- Our lobby, located at 969 Petaluma Blvd. North, is open to public, Monday-Friday 8am-5pm
- Citation Sign Off available Tuesday and Thursday 10am-12noon
- Online Reporting system: https://cityofpetaluma.org/file-police-report/
Fire Prevention
Email: [email protected]
Tel: 707-778-4389
- Our counter, located at 22 Bassett St, is open Monday through Thursday 10am-2pm or by appointment.
- General Inquiries and Inspection Requests by phone or email
- Accepting applications via our online portal: cityofpetaluma.org/permits
- All Inspections scheduled upon availability of Inspectors and businesses
- Respond to health and safety concerns
Fire
Emergency: 911
Non-emergency Dispatch Center: 707-568-5992
Fire Administration: 707-778-4390
- No change in emergency staffing or services