City Manager's Office

To contact the City Manager’s Office , please call: 707.778.4345 or email [email protected]

City Management

  • Oversee all essential city services
  • Respond to inquiries
  • Public information

Mayor and Councilmembers

To contact the Mayor or City Council, please CLICK HERE.

CITY SERVICES

As we are emerging from the pandemic and updating safety protocols, the health and safety of staff and community members are essential.

Effective March 21, 2022, various in-person services at City Hall will be open to the public Monday-Thursday, 10am-2pm. Information by-department list information is listed below as it becomes available. All City departments are open and accessible virtually Monday-Thursday, 8am-5pm. 

Note that City Hall is located at 11 English Street.  Some services are available in person at City Hall.  Other services are offered at other facilities or virtually by phone or email.  Please check below to determine how to connect with our staff.

Please visit cityofpetaluma.org/subscribe to sign up to receive updates from the City of Petaluma.

Building Department

Building Permits, Inspections, Code Compliance
[email protected]

The building counter, located at 11 English St, is open Monday - Thursday from 8am to 5pm.

New Permits

The Building Division will accept new building permit applications through our new online portal: cityofpetaluma.org/permits. For questions about digital submittals please contact the Deanna Jensen or Jennifer Williams at [email protected] or 707-778-4557.

Inspections

To schedule an inspection for Monday, you must call the Building Division BEFORE 4:00 p.m. on the previous Thursday.

To schedule an inspection for Tuesday, Wednesday, or Thursday, you must submit a request through one of the following options BEFORE 4:00 p.m. the day before you want the inspection.

  • Phone: 707-778-4479
  • Email: [email protected]
  • Permits & Planning Hub
    (Note: The first time you use our online system you will need to sign up as a Registered User to get access to online services such as applying for a permit or scheduling an inspection. There is no cost to register.

Finance

Pay Water Bills, Business License, Fiscal Budget, Financial Management

Email: [email protected]
Tel: 707-778-4352

  • The City Hall Finance Department cashiering window (located at 11 English St) is open Monday through Thursday, 10:00 am to 2:00 pm.
  • Accept business license applications online
  • Accept utility payments online or by phone

City Attorney

Legal Support

Email: [email protected]
Tel: 707-778-4362

City Clerk

Elections, Public Records Request, City Council Agenda, Public Comment

Email: [email protected]
Tel: 707-778-4360

  • Respond to inquiries and public records requests
  • If you would like to serve the City with a subpoena, summons, or complaint, please email the City Clerk’s Office at [email protected] to coordinate service of process.

City Engineer

Private Development, Traffic, Floodplain
707-778-4303, Option 5

Encroachment Permits

Work in the Public Right Of Way
707-778-4303, Option 6

Email: [email protected]

    • General inquiries by phone or e-mail
    • May accept applications by appointment
    • Processing applications that have already been accepted

Mail Room

707-778-4384

Public Works & Utilities

Report and track non-emergency issues within the City of Petaluma city limits, 24 hours a day, 7 days a week
EngagePetaluma Web Page

Public Works Issues
[email protected]
Tel: 707-778-4303

  • Report a pothole or debris or garbage in the road
  • Sidewalk hazard
  • Overgrown vegetation
  • Report a streetlight outage, traffic signal malfunctioning

Water Department

Tel:  707-778-4546

  • Report a water leak
  • Sewer problems/overflow
  • Clogged storm drain

Utility Billing

Email: [email protected]
Tel: 707-778-4350

  • Accept utility payments online or by phone.
  • The City Hall Finance Department cashiering window (located at 11 English St) is open Monday through Thursday, 10:00 am to 2:00 pm.

Transit

Email: [email protected]
Tel: 707-778-4460

  • Transit routes operating on regular schedules
  • Paratransit operating
  • Transit customer support available by phone or email
  • See transit website for additional information.

Planning

Development Review, Historical and Environmental Review, General Plan, Long Range Planning

GENERAL INQUIRIES

Please visit our Planning Assistance webpage to learn more about connecting with Planning staff for answers to general planning and zoning questions. We are available in-person at City Hall Mondays thru Thursdays from 10 AM until 2 PM, we take questions by email and phone, and virtual counter appointments can be scheduled via email. We make every attempt to respond to all inquiries within 24 hours.  Please contact [email protected] or 707-778-4470.

NEW ENTITLEMENT APPLICATIONS

Entitlement applications may be submitted online. For information about application submittals, please visit https://cityofpetaluma.org/planning-apply-online/. For assistance with online submittals, please contact [email protected] or 707-778-4470.

EXISTING ENTITLEMENT APPLICATIONS

If you would like to check your project status or contact your planner directly, please visit: cityofpetaluma.org/permits. For other questions about existing entitlement applications, please contact [email protected] or 707-778-4470.

Housing

Affordable Housing, First Time Homebuyer, Mobile Home Program, Landlord Help
707-778-4563

Human Resources

Employment Related Services
707-778-4534

Email: [email protected]

  • Responding to inquiries
  • Recruiting

Risk Management

Employee Safety and Wellness, Insurance, Risk Assessment, Contract Management
707-776-3780

Economic Development

Business Startup Info & Commercial Permit Help
707-778-4484 | [email protected]

Parks & Recreation

  • Our administrative offices are located at the Petaluma Community Center, 320 North McDowell Blvd., are open Monday-Thursday, 8:00am-5:00pm; Fridays By Appointment Only)
  • Petaluma Senior Center, located at 211 Novak Dr.,is open Monday-Thursday, 8:00am - 2:00pm
  • Petaluma Historical Library & Museum
  • Kenilworth Teen Center (Programming and Rentals only, no office hours)

Staff can be reached Monday - Friday from 8:00am - 5:00pm at 707-778-4380 or [email protected]

Police

Emergency: 911
Non-emergency number: (707) 778-4373
Voicemail directory: 707-778-4372

Fire Prevention

Email: [email protected]
Tel: 707-778-4389

  • Our counter, located at 22 Bassett St, is open Monday through Thursday 10am-2pm or by appointment.
  • General Inquiries and Inspection Requests by phone or email
  • Accepting applications via our online portal: cityofpetaluma.org/permits
  • All Inspections scheduled upon availability of Inspectors and businesses
  • Respond to health and safety concerns

Fire

Emergency: 911
Non-emergency Dispatch Center: 707-568-5992
Fire Administration: 707-778-4390

  • No change in emergency staffing or services
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