As we work together to emerge from the pandemic, City Hall (11 English Street) will be reverting to our regular in-person business hours, Monday through Thursday, 9am-5pm, in alignment with the expiration of the Governor's emergency declaration, beginning March 6, 2023. For your convenience, many of our services are available online and virtually (e.g. virtual appointments, etc).

Contact and service information by department is listed below. Please review each departments service hours below.

Please visit to sign up to receive updates from the City of Petaluma.

Building Department

Building Permits, Inspections, Code Compliance
[email protected]

Building Counter at 11 English St, West Wing

Walk-In Open Counter Hours: 10am - 3pm
Monday through Thursday ONLY

By Appointment:
Mornings: 9am - 10am
Afternoons: 3pm - 4pm
Monday through Thursday ONLY

New Permits

The Building Division will accept new building permit applications through our new online portal: For questions about digital submittals please contact the permit technicians at [email protected] or 707-778-4301.


To schedule an inspection for Monday, you must call the Building Division BEFORE 4:00 p.m. on the previous Thursday.

To schedule an inspection for Tuesday, Wednesday, or Thursday, you must submit a request through one of the following options BEFORE 4:00 p.m. the day before you want the inspection.

  • Phone: 707-778-4479
  • Email: [email protected]
  • Permits & Planning Hub
    (Note: The first time you use our online system you will need to sign up as a Registered User to get access to online services such as applying for a permit or scheduling an inspection. There is no cost to register.)


Pay Water Bills, Business License, Fiscal Budget, Financial Management

Email: [email protected]
Tel: 707-778-4352

  • The City Hall Finance Department cashiering window (located at 11 English St) is open Monday through Thursday, 9:00 am to 3:00 pm.
  • Accept business license applications online
  • Accept utility payments online or by phone

City Attorney

Legal Support

Appointments with the City Attorney legal staff can be made between 10 a.m. and 2 p.m., Monday through Thursday. Please schedule an appointment via the email or phone number below.

Email: [email protected]
Tel: 707-778-4362

City Clerk

Elections, Public Records Request, City Council Agenda, Public Comment

Email: [email protected]
Tel: 707-778-4360

  • Respond to inquiries and public records requests
  • If you would like to serve the City with a subpoena, summons, or complaint, please email the City Clerk’s Office at [email protected] to coordinate service of process.

City Engineer

Private Development, Traffic, Floodplain
707-778-4303, Option 5

Encroachment Permits

Work in the Public Right Of Way
707-778-4303, Option 6

Email: [email protected]

    • General inquiries by phone or e-mail
    • May accept applications by appointment
    • Processing applications that have already been accepted

Public Works & Utilities

Report and track non-emergency issues within the City of Petaluma city limits, 24 hours a day, 7 days a week
EngagePetaluma Web Page

Public Works Issues
[email protected]
Tel: 707-778-4303

  • Report a pothole or debris or garbage in the road
  • Sidewalk hazard
  • Overgrown vegetation
  • Report a streetlight outage, traffic signal malfunctioning

Water Department

Tel: 707-778-4546.

  • Report a water leak
  • Sewer problems/overflow
  • Clogged storm drains/culverts
  • Other non-hazardous flooding

Other Issues

Power outages should be reported directly to PG&E at 1-800-743-5002.

Utility Billing

Email: [email protected]
Tel: 707-778-4350

  • Accept utility payments online or by phone.
  • The City Hall Finance Department cashiering window (located at 11 English St) is open Monday through Thursday, 10:00 am to 2:00 pm.


Email: [email protected]
Tel: 707-778-4460

  • Transit routes operating on regular schedules
  • Paratransit operating
  • Transit customer support available by phone or email
  • See transit website for additional information.


Development Review, Historical and Environmental Review, General Plan, Long Range Planning


Please visit our Planning Assistance webpage to learn more about connecting with Planning staff for answers to general planning and zoning questions. Generally speaking, an email to is the most efficient way to start your conversation with Planning staff. You can also book a virtual counter appointment with a planner here

You can visit us in-person at the Planning Information Counter at 11 English Street, Monday through Thursday between 10am and 3pm. Limited service is available Monday through Thursday, 9am - 10am and 3pm -4pm.

You may also leave a voice message for the Planning Division at 707.778.4470. We will make every effort to respond to your inquiry within 24 hours between 7am and 5pm. 


All Planning applications are submitted online. For information about application submittals, please visit For assistance with online submittals, please contact [email protected] or 707-778-4470.


If you would like to check your Planning application status or contact your planner directly, please visit: For other questions about existing entitlement applications, please contact [email protected] or 707-778-4470.


Affordable Housing, First Time Homebuyer, Mobile Home Program, Landlord Help

City Manager's Office

To contact the City Manager’s Office , please call: 707.778.4345 or email [email protected]

City Management

  • Oversee all essential city services
  • Respond to inquiries
  • Public information

Mayor and Councilmembers

To contact the Mayor or City Council, please CLICK HERE.

Human Resources

Employment Related Services

Email: [email protected]

  • Responding to inquiries
  • Recruiting

Risk Management

Employee Safety and Wellness, Insurance, Risk Assessment, Contract Management

Economic Development

Business Startup Info & Commercial Permit Help
707-778-4484 | [email protected]

Parks & Recreation

  • Our administrative offices are located at the Petaluma Community Center, 320 North McDowell Blvd., are open Monday-Thursday, 8:00am-5:00pm; Fridays By Appointment Only)
  • Petaluma Senior Center, located at 211 Novak Dr.,is open Monday-Thursday, 8:00am - 2:00pm
  • Petaluma Historical Library & Museum
  • Kenilworth Teen Center (Programming and Rentals only, no office hours)

Staff can be reached Monday - Friday from 8:00am - 5:00pm at 707-778-4380 or [email protected]


Emergency: 911
Non-emergency number: (707) 778-4373
Voicemail directory: 707-778-4372

Fire Prevention

Email: [email protected]
Tel: 707-778-4389

  • Our counter, located at 22 Bassett St, is open Monday through Thursday 10am-2pm or by appointment.
  • General Inquiries and Inspection Requests by phone or email
  • Accepting applications via our online portal:
  • All Inspections scheduled upon availability of Inspectors and businesses
  • Respond to health and safety concerns


Emergency: 911
Non-emergency Dispatch Center: 707-568-5992
Fire Administration: 707-778-4390

  • No change in emergency staffing or services
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