CITY FACILITIES TEMPORARILY CLOSED TO PUBLIC DUE TO SURGE IN COVID-19 CASES.  LEARN MORE.

CITY HALL SERVICES

Due to the rapid spread of COVID/Omicron variant and out of an abundance of caution, the City of Petaluma is taking steps to protect the health and safety of staff and our community. City facilities will be temporarily closed to the public effective Monday, January 10 through Monday, January 31, 2022. Despite the closure of our buildings to the public, our City staff continue to provide the important services that our community relies upon, as we have throughout the pandemic.

We plan to reopen facilities on February 1, 2022 if it is deemed safe to do so based upon COVID-19 case data. Please visit cityofpetaluma.org/subscribe to sign up to receive updates from the City of Petaluma.

Building Department

Building Permits, Inspections, Code Compliance
[email protected]

New Permits

The Building Division will accept new building permit applications through our new online portal: cityofpetaluma.org/permits. For questions about digital submittals please contact the Deanna Jensen or Jennifer Williams at [email protected] or 707-778-4557.

Safety protocols shall be implemented on site for all construction.  These protocols shall be submitted in writing to the Building Division and shall be posted on site.

Inspections

Exterior inspections for projects that are considered essential construction will be conducted by appointment.  Safety protocols to limit exposure to COVID-19 during inspections will be strictly enforced, including:

  • The inspector shall maintain a single point of contact for the duration of the inspection
  • The contractor must have the inspection area cleared of workers and implement social distancing protocols that maintain a minimum 6-foot distance between all participants.
  • The inspection will be rescheduled if anyone at the site is sick or appears to show signs of being sick upon the inspector’s arrival.
  • All interior inspections will be conducted via video to ensure the safety of the inspector.
  • Safety protocols shall be followed when performing all inspection types. Inspections will be canceled if the contractor is not performing the safety protocols.

To schedule an inspection, please visit: cityofpetaluma.org/permits.

Finance

Pay Water Bills, Business License, Fiscal Budget, Financial Management

Email: [email protected]
Tel: 707-778-4352

  • The City Hall Finance Department cashiering window is open by appointment only on Wednesdays, 9:30 am to 11:30 am and 2:00 pm to 4:00 pm. Please call 707-778-4350 to leave a message for a cash payment appointment to be scheduled.
  • Accept business license applications online
  • Accept utility payments online or by phone

City Attorney

Legal Support

Email: [email protected]
Tel: 707-778-4362

City Clerk

Elections, Public Records Request, City Council Agenda, Public Comment

Email: [email protected]
Tel: 707-778-4360

  • Respond to inquiries and public records requests
  • If you would like to serve the City with a subpoena, summons, or complaint, please email the City Clerk’s Office at [email protected] to coordinate service of process.

City Engineer

Private Development, Traffic, Floodplain
707-778-4303, Option 5

Encroachment Permits

Work in the Public Right Of Way
707-778-4303, Option 6

Email: [email protected]

    • General inquiries by phone or e-mail
    • May accept applications by appointment
    • Processing applications that have already been accepted

Mail Room

707-778-4384

Public Works & Utilities

Report and track non-emergency issues within the City of Petaluma city limits, 24 hours a day, 7 days a week
EngagePetaluma Web Page

Public Works Issues
[email protected]
Tel: 707-778-4303

  • Report a pothole or debris or garbage in the road
  • Sidewalk hazard
  • Overgrown vegetation
  • Report a streetlight outage, traffic signal malfunctioning

Water Department

Tel:  707-778-4546

  • Report a water leak
  • Sewer problems/overflow
  • Clogged storm drain

Utility Billing

Email: [email protected]
Tel: 707-778-4350

  • Accept utility payments online or by phone.
  • The City Hall Finance Department cashiering window is open by appointment only on Wednesdays, 9:30 am to 11:30 am and 2:00 pm to 4:00 pm. Please call 707-778-4350 to leave a message for a cash payment appointment to be scheduled

Transit

Email: [email protected]
Tel: 707-778-4460

  • Transit routes operating on regular schedules
  • Paratransit operating
  • Transit customer support available by phone or email
  • See transit website for additional information.

City Manager's Office

For information, please contact: 707.778.4345 or email [email protected]

Mayor and Councilmembers, City Management

  • Oversee all essential city services
  • Respond to inquiries
  • Public information

To reach the Mayor or City Council, please CLICK HERE.

Planning

Development Review, Historical and Environmental Review, General Plan
[email protected]

General Inquiries

Planning staff are working remotely and available to answer general planning and zoning questions via email and telephone. Virtual counter appointments can also be scheduled via email. We will make every attempt to respond to all inquiries within 24 hours.  Please contact [email protected] or 707-778-4470.

New Entitlement Applications

Entitlement applications are being accepted electronically.  Please visit cityofpetaluma.org/permits for instructions on how to submit. For assistance with digital submittals, please call or email Planning Manager Erica Baptiste: [email protected] - 707-778-4314.

Existing Entitlement Applications

The City of Petaluma will continue processing existing Planning Entitlement Applications. If you would like to check your project status or contact your planner directly, please visit: cityofpetaluma.org/permits. For other questions about existing entitlement applications, please call or email Planning Manager Erica Baptiste: [email protected] - 707-778-4314.

Housing

Affordable Housing, First Time Homebuyer, Mobile Home Program, Landlord Help
707-778-4563

Human Resources

Employment Related Services
707-778-4534

Email: [email protected]

  • Responding to inquiries
  • Recruiting

Risk Management

Employee Safety and Wellness, Insurance, Risk Assessment, Contract Management
707-776-3780

Economic Development

Business Startup Info & Commercial Permit Help
707-778-4484 | [email protected]

Parks & Recreation

Email: [email protected]
Tel: 707-778-4380

  • The following Parks & Recreations facilities will be temporarily CLOSED effective Monday, January 10, through January 31, 2022:
    • Petaluma Community Center
    • Senior Center
    • Historical Museum and Library
    • Kenilworth Teen Center
  • Parks and Recreation offices will remain open remotely during regular business hours (Monday - Friday, 8am-5pm).
  • Please email [email protected] or call 707-778-4380 to reach staff.
  • View current recreation programming HERE.

Police

Emergency: 911
Non-emergency number: (707) 778-4373
Voicemail directory: 707-778-4372

Fire Prevention

Email: [email protected]
Tel: 707-778-4389

  • General Inquiries and Inspection Requests by phone or email
  • Accepting applications via our online portal: cityofpetaluma.org/permits
  • All Inspections scheduled upon availability of Inspectors and businesses
  • Respond to health and safety concerns

Fire

Emergency: 911
Non-emergency Dispatch Center: 707-568-5992
Fire Administration: 707-778-4390

  • No change in emergency staffing or services
  • Fire Stations closed to the public
  • Some delay in phone/email administration response during normal operating hours 8am-5pm
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