Water and Sewer Billing

If you rent your home in Petaluma, and are struggling to pay your rent and/or your utilities because of COVID-19, please contact the City of Petaluma’s partner, Petaluma People Services Center, to find out more about applying for assistance. [email protected] or 707-765-8488


Si alquila su casa en Petaluma y tiene dificultades para pagar su alquiler y/o sus servicios públicos debido al COVID-19, comuníquese con el socio de la Ciudad de Petaluma,  Petaluma People Services Center (el Centro de Servicios para Personas de Petaluma), para obtener más información sobre cómo solicitar asistencia. [email protected] o 707-765-8488



Billing Inquiries and Account Information

Sign Up or Cancel Service: 707-778-4350, option 3

Automated Account Information:  call 1-877-484-4346 (24 hours a day)

Customer Service Representative: call 707-778-4350, Monday through Thursday, 8:00 am – 5:00 pm.

Pay Bill Online: Click here.

Rates, Billing Cycle, and More

The City of Petaluma bills for water and wastewater (sewer) services on a monthly basis. Both of these services are included in your monthly utility bill.

Click here for information about how we calculate rates and other information.

photo of person filling out a form

Our goal is to deliver clean, delicious water at a fair price.

by Kent Carothers, Deputy Director, Operations

Close window